[Trexter555] Thranos - Failure to handle ticket sufficiently

[Thranos]

When and where this incident occurred (Game Server, forums, Discord): Manuel
BYOND account and character name OR Discord name: Thranos, playing as Syndicate Operative (Clown)
Admin: Trexter555
ROUND ID HERE IF APPLICABLE: 251737
Detailed summary:

Some context is required for the incident that prompted me to make this complaint (after multiple people advised me I should).
At round start, I rolled cultist. Someone else in science got caught in under five minutes, and I later flubbed due to inactivity and lack of help from fellow cultists, and outright skill issue bad luck. The rest of the cult was rounded up in short order and deconverted, and an adminbus ghost role for backup cultists failed to get anyone. A maximum of like two cultists slipped the net, and the halls were actively being filled with holy water smoke just to be extra sure. All cultists I was aware of wound up dragged into medical by security while I was fishing outside, I'm unsure if any of them made it past midround, so thorough was the curbstomp.

Anyways, normal SS13 things happened and the shuttle was eventually called with the cult not having made any sort of reappearance, only old runes finally stumbled over and one person calling out "CULT HALOS" because the dwarf geneticist had telekinesis and this person thought they were being funny. I was in the escape hall, preparing clown activities (the specifics of which I've forgotten, but which I believe were probably putting lube in the holy water smoke machine), and kept getting shoved around by the crowd. I turned on combat intent to stop getting jostled.

At this point, Alec Petrov comes running down the hall with a shotgun and a horrendous amount of gamer gear and, wordlessly, seemingly out of the blue, shoots me directly in the head with at least one flechette shot after a second or two of being blocked by me.


Naturally, I yell about this on comms quite a bit, and his response is "you got in my way", "you body blocked me". No claim of it being an accident in any form.
Due to this and the fact that they are an assistant with an absurd amount of gamer gear, I open a ticket.

I say in the ticket, quoted verbatim:

Alec Petrov the assistant is for some reason running around shooting flechettes down the halls, and shot me point blank for "bodyblocking" [Common] Alec Petrov says, "MAYBE DONT FUCKING BODYBLOCK ME"

He's also wearing HoS gear, a riot helmet, a shotgun, and other gamer gear for no apparent reason

The round has by this point ended, and roundend has been delayed, and I send an image of their gear (seen above) with the message "look at this fucking inventory, man" in the ticket.
There is still no response since the initial ahelp, until two minutes later when I receive a reply saying:

looks like it was an accident on the shot part they were trying to shoot a borg next to you, as for all the gear its a confirmed cult round and they were conscripted by the captain

That is the only reply I get. I reply with:

they outright said they did it because I was "in their way" dude

But about ten seconds after sending that, the round is forcibly restarted. The ticket is not closed.

A single line reply with extremely incorrect assumptions backing it is all I get after a horrendously stacked powergamer shoots me in the head for getting between them and valids. It was very much not an accident, as at the time, the borg they were apparently chasing wasn't even in a position where a shot from Alec at them would have hit me. There was a crowd of people in the hall around me as well, but none of them were hit as he quite literally lined up the shot to hit me and only me. Alec stated multiple times on common comms that I was "in the way", "bodyblocking" etc when confronted about having shot me- no claims as to it having been an accident in any way. The excuse for the absurd gear that Alec had was "its a confirmed cult", yet the cult had been thoroughly curbstomped far prior to this. None of this was addressed. Assuming that the ticket was investigated from the moment I put it in, a maximum of roughly eleven minutes were taken to look into it. (Created 05:12:00, last reply (from me) at 05:23:49)

[trexter555]

hi,

firstly, sorry for the seemingly ignored ticket. i was juggling a few other tickets and i (felt like) i was in a rush to undelay the roundend.

from what i could tell, the shot genuinely appeared to be on accident(i did ask them about it), but alec was just being a dick about it and that could definitely be percieved as having done it on purpose. as for all the gear, that was both being in a rush and not knowing flechettes were contraband, so sorry again for that. also, while you might've known that the cult was basically over, the crew didn't know that which is something to consider, though after all this i do agree all the gear was too much.

apologies for this incident, and i will try to improve my communication and be better in the future.

[Thranos]

I just opened SS13 to play elsewhere, and realized I still had logs. Upon skimming them, I noticed something that, again, would likely have noticed as well if sufficient investigation was done:
I was not "accidentally shot" by Alec when he "tried to shoot the borg".
I was directly clicked on, and then repeatedly shoved as well.



And shortly after roundend, he openly admits to having shot me for getting in the way- something which I attempted to bring up in the ticket.



Edit- I didn't see your reply until after I posted, sorry. If I had known you just wanted to stop delaying the round, I would have stuck around next round to continue the ticket. I know how people get the moment the round is delayed for any amount of time, I can't blame you for that- nor having trouble juggling god knows how many tickets about who knows what. I can't speak for other players, but I'll happily stick around through the next round to give admins time to continue without having to deal with OOC turning into a zoo from round delays- as long as I know staff would like me to.