Opening up admin alerts towards low population

[iansdoor]

Now this one is subjective and is being felt on Manuel and Sybil as those servers don't have consistent admins overwatching rounds to pick up information.

Topic: Low population part 2

The wording on alert admins is harsh towards someone that is using the ahelp function, the message is enough that they are hesitant to ping the TG discord. Genuinely, hearing from the folks that are hesitant or try to use the f1, they don't hear back on those and I am unsure what to say. What I do know is that headmin can change the wording and can change the admin alert to pick up non-alerts for certain populations. There is a need for admins to come visit those players without the need of admin alert pings, but that is a different topic.

Thoughts on this?

Code:
## The message that is sent to the discord if an urgent ahelp is sent. Useful for sending a role ping.
URGENT_AHELP_MESSAGE <@&492378866736693248>

## See above, but for non-urgent ahelps.
#AHELP_MESSAGE<-what happens when you uncomment this.

https://github.com/tgstation-operations ... config.txt
sidenote: I do know that talking with timbers, there would be a need to add those changes via the OPS team.

[Jacquerel]

The current text I believe is

There are no admins currently on. Do not press the button below if your ahelp is a joke, a request or a question. Use it only for cases of obvious grief.

I believe changing it to "There are no admins currently on. Press the button below to report rule breaks to admins on Discord. Do not press the button below if your ahelp is a joke, a request or a question." would perhaps make the usage more clear and less alarming.

[Dax Dupont]

The current text I believe is

There are no admins currently on. Do not press the button below if your ahelp is a joke, a request or a question. Use it only for cases of obvious grief.

I believe changing it to "There are no admins currently on. Press the button below to report rule breaks to admins on Discord. Do not press the button below if your ahelp is a joke, a request or a question." would perhaps make the usage more clear and less alarming.

This thread is a great suggestion and changing the wording as above would be perfect honestly.

[Ezel]

You just take the words out of my mouth

[Jacquerel]

actually right now that config entry is unused, so it's using the codebase default and I could change it via pull request in the codebase
I think I won't though as it is sort of our of my juristiction

[MatrixOne]

I'm on board with making the wording less scary to encourage players. But this is really the question to the admins, especially those who opted into the supportmin ping, whether they'd be okay with being pinged more about "less important" stuff.

If it were up to me I'd actually word the message in a way that encourages people to ahelp. The worst thing that can happen is that no admin takes it, but at least the attempt gets logged
and there's a trail to follow. Again, admins should formulate this message because it'll influence their workload, but I'd look for something like "Don't hesitate to make the ahelp if you feel like there might be a potential rule break, even if you're unsure." This puts the focus on rule breaks and not requests or questions.

[conrad]

I'm 110% on board with this. Griefing is more likely to go under the radar on lowpop, as well as the age old lowpop murderboning.

[Dax Dupont]

actually right now that config entry is unused, so it's using the codebase default and I could change it via pull request in the codebase
I think I won't though as it is sort of our of my juristiction

if the headmins agree on this change maybe we should look into just making it the sane default and forgoing the config entry in the codebase, if maintainers also concur.

[Jacquerel]

that's also fine with me I just don't want to pre-empt it actually being made policy

[Timberpoes]

Just went ahead and changed this config-side.

Code: Select all

## The message that the player receives whenever prompted whether they want to send an urgent ahelp or not.
URGENT_AHELP_USER_PROMPT There are no admins currently on. The button below will notify admins on our Discord server about your ahelp. Do not press the button below if your ahelp is a joke, a request or a question.

Codebase can do whatever they want, but I suggest waiting a bit if they want to change it to see if this has any unintended consequences.